Return Eligibility

Due to the sterile and sensitive nature of our research products, we cannot accept returns once a package seal has been broken or tampered with. We only offer replacements or refunds for items that are received damaged, defective, or if the incorrect item was shipped due to a processing error on our part.

Requesting a Refund

If you encounter an issue with your order, please contact us at [info@domain.com] within [e.g., 7 days] of receiving your package. Please include your order number, a description of the issue, and photographic evidence of the damaged or incorrect items. Once our team verifies the claim, we will provide instructions for a replacement or a refund to your original payment method.